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Shipping & Returns

Delivery Terms and Conditions

1. The fixed delivery rates are for all standard delivery of orders. Orders that include items such as Plastic Tableware Partywear etc., Table Cloth Rolls, Pinatas, Food and Helium Tanks may incur extra postage fees. This is due to the weight and large size of these products. When an order contains an excess amount of these products over the normal average we will contact you with a freight quote for your approval prior to shipment.

2. The Sydney Party Shop reserves the right to select the method of shipment and the courier.


3.  Please allow 3-4 working days for your order to be picked, packed and despatched, There may be times when your order can be delayed due to stock availability, your order will be placed on hold until your item comes in, for us to despatch, We will notify you in the event. $9.90 Standard shipping is via Australia standard post. We offer other shipping methods including express and some Courier. Contact us on 0295678111 or sydneypartyshop@hotmail.com   

Delivery Area

The Sydney Party Shop delivers ANYWHERE IN AUSTRALIA.

If you live in another country and would like to make an order, please call us to make special arrangements on; +61 2 9567 8111 or sydneypartyshop@hotmail.com 

Delivery Prices

The Sydney Party Shop has a flat rate shipping price for all orders made in Australia FROM  $9.90

* Please note that all prices are based on up to 1kg volume/weight parcels single. If an order exceeds this you will be notified immediately as prices may vary. Excludes our hire Helium Tanks and all hire equipment and helium balloon delivery and decorator services - Please contact us for delivery prices where these products and services are involved.

Returns Policy

If you have received our product/s and they are faulty you must contact our customer service centre on 02 9567 8111 within 5 working days to discuss and arrange a Refund or replacement of the goods.Please choose your items carefully as Sydney Party Shop does not offer Refund on any goods unless they are faulty. The Sydney Party Shop will not refund our postage costs and the costs of returning the goods and cannot accept responsibility for loss or damage to returned goods during transit. Your statutory rights are not affected.

 

 Hire Equipment  -  NO POSTAGE   PICK UP ONLY OR DELIVERY AND PICK UP FOR EXTRA FEE

All our Helium Cylinders are for hire only and not for purchase.  This is strickly a 4 day Hire from time of pick up or delivery.  If you return our hire equipment later than 4 days you will be charged a late fee of $10 per day late fee until returned.  All our other Hire Equipment is only 24hr hire and if returned later then 24hr will incur daily late fee to the same value as the hire for the day.  Please note a Bond is required for all our hire equipment.

 We do not post any of our Hire Equipment, they are only pick up from our store or we can delivery by courier for extra fee, please call for quotes on delivery and pick up fees.